Refund policy

All WOWSHI products are frozen, perishable food. For food safety, all sales are final and we cannot accept returns. Please never send food back to us.

We still stand behind every order. We will give you a full refund or a free replacement, your choice, if:

• Your order arrived thawed or warm
• Your package arrived damaged or showing signs of spoilage

How to Request a Refund

Email info@wowshi.com within 48 hours of delivery or pickup with:

• Your order number
• Clear photos of the product and packaging as received

Photos are all we need. After we confirm the issue, please throw the product away.

Approved refunds go back to your original payment method within 5–7 business days. Approved replacements go out on our next delivery day (Monday to Wednesday).

Questions before you order? info@wowshi.com